Retail

What are your challenges?

LINE WORKS helps you solve your business challenges

Better work environment means happier customers

Customer experiences are shaped by your staff. For better services, you must prepare your store with the right staffing. Visualize schedules in the Calendar and establish a flexible work environment using Message. Keep your staff connected to better serve your customers.

賢くシフト管理する方法

各人の希望を手書きで転記しながらまとめていた頃と比べて、シフト調整に要する時間が週平均5～8時間、多いときで月40時間ほど短縮されています。回答が遅いスタッフへの再通知も手軽にできるようになり、業務負荷が大幅に軽減しました。また、突発的に出勤できなくなったスタッフが、代わりに勤務できるスタッフを探したりする際に活用されています。

詳細はこちら

コンビニ事業部部長
勝屋勇太さん

Stay informed
and grow as a team

For the positions with frequent member changes, sharing information must be seamless and up to speed. Post manuals on boards to make information available at any time. Also, exchange know-how of best stores and the latest trends across different branches to promote sales growth.

複数の店舗を効率よく運営する方法

一番のメリットは投稿が残り、後からでも振り返れることです。たとえば、メディア掲載のお知らせや売店の新商品紹介、LINE WORKSの使い方のルールなどを発信し、スタッフがどのような情報に関心があるかを見ています。一番、既読率が高く速いのはお客さまの口コミの共有です。昔は回覧や紙の掲示物として出していたのですが、LINE WORKSだと写真を貼ればよいので即時性を担保できます。

詳細はこちら

専務取締役
杉山慎吾さん

Lasting customer
relationship
for successful business

LINE WORKS allows you to connect with customers who use LINE. You can inform customers of events and sales promotions directly to their LINE and respond to inquiries in real-time on Message. Build connections that last, growing customer loyalty and increasing sales as a result.

顧客体験し常連客を作る方法

Using the ‘Connection to LINE’ feature, we are using LINE when communicating our the customers. During the consultation, we ask ‘is It okay to send related information through LINE WORKS?’. With this question, many of the clients gladly accept the suggestion and tell us their LINE account. Since we can immediately check the message delivered through LINE on LINE WORKS, faster communication with the clients is possible.